Years of custom engineering that built a category leader
- Symptom
- A high-risk US merchant trying to scale in a niche where WooCommerce simply didn't do what they needed. Every gain in speed and conversion had to be fought for, second by second.
- Diagnosis
- The features that would actually drive growth (the checkout, the merchandising, the back-office systems) didn't exist on the platform yet. And high-risk payments meant fragile gateways and failing orders that off-the-shelf tooling simply ignored.
- Intervention
- Over several years we built what the market didn't have. A Shopify-style multi-step checkout on WooCommerce before that was a thing anywhere. The first proper mini-cart, upsells and bundles on the platform, back in 2018 and 2019. A custom inventory system, sales forecasting, and a bespoke ERP. Plus multiple high-risk payment gateways, including custom API work to track and recover failing orders, and relentless, incremental performance gains the whole way through.
- Outcome
- The store became the largest in its niche.